Schafer Enterprises is an Authorized distributor/Reseller.  As such, we provide passthrough of all applicable terms and warranties of the manufacturer.   

Schafer Enterprises shall not be held liable for any costs associated with the installation, testing and or removal of any product purchased from us at any time. 

Schafer Enterprises sole and exclusive obligation under this warranty shall be limited to repair or replacement of the defective item(s) at Schafer Enterprises sole discretion.

All Cable products sold for Resale, unless otherwise stated, come only with a (1) Year Limited Product Warranty. Beyond that, the manufacturer provides additional limited warranty plans for 15 and even 30 years.   

To apply for a return authorization number please Email Sales@highlowcable.com (RMA numbers are valid for 7 days after issuance). Items not received by Schafer Enterprises within the 7-day RMA window may be denied a refund or credit. Replacements are shipped promptly upon receipt and testing of defective merchandise.

If you would like to apply for 15 or 30 year warranty coverage, please Email Sales@highlowcable.com for more details.

Schafer Enterprises LLC Passes through the manufacturers  specific limited warranty that it will repair or replace products it finds to be defective in material and workmanship for (1) year from the date of original purchase unless otherwise stated and/or agreed upon in writing. All products sold by Schafer Enterprises LLC have a minimum (1) Year Limited Product Warranty. Please contact our sales department for further details.

Schafer Enterprises LLC does not cover labor costs associated with the installation of products. The warranty is issued to the original Customer only, and is not transferable in any way at any time. If any failure to conform to this warranty becomes apparent during the warranty period, the Customer shall promptly notify in writing and be prepared to return the product together with proof of purchase to establish such claim after being given an RMA number by Schafer Enterprises.

All Schafer Enterprises LLC products sold for Resale, unless otherwise stated, come with a (1) Year Limited Product Warranty.

If Customer determines that the goods fail to conform to the applicable specifications, Customer must notify Schafer Enterprises LLC in writing within seven (7) days of delivery at which point Schafer Enterprises LLC will refund the purchase price. After seven (7) days of delivery, but within one (1) year of delivery, Customer may notify Schafer Enterprises LLC in writing if any goods fail to conform to the applicable specifications at which point Schafer Enterprises LLC will replace any portion of the goods it finds to be defective. Customer acknowledges the amount of time to permit Schafer Enterprises LLC to examine and test the goods. This represents Customer's sole remedy for any breach of warranty. All warranty requests shall adhere to Schafer Enterprises LLC's Return Policy.

This warranty does not cover defects or non-compliance in the design, application or installation of the cabling system, which may result from failure to comply with Manufacturers design guidelines and/or improper installation procedures. This warranty shall not apply to any damage of product or failure that is caused by condition beyond Schafer Enterprises LLC's control, including but not limited to, misuse, neglect, accidental damage, improper installation or application, alteration, unauthorized repair, acts of God, use outside of the United States, or normal wear and tear. This warranty covers the components and the cabling system at the original site of installation only. Any modification to the system without Schafer Enterprises LLC's approval voids this warranty. Schafer Enterprises LLC shall not be liable for any costs of removal or installation. Schafer Enterprises LLC's sole and exclusive obligation under this warranty shall be limited to repair or replacement of the defective item at Schafer Enterprises LLC's sole discretion.

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Schafer Enterprises LLC SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST OR ANTICIPATED PROFITS, DELAY, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. THIS LIMITED WARRANTY IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER'S WARRANTY, IF APPLICABLE. IT IS SPECIFICALLY UNDERSTOOD AND AGREED THAT THIS WARRANTY SHALL NOT CONFER ANY THIRD-PARTY BENEFICIARY RIGHTS AND SHALL EXCLUDE ALL SUCH RIGHTS. EXCEPT AS STATED HEREIN, CUSTOMER AGREES THAT IF THERE IS AN ALLEGED PRODUCT DEFECT, DEFECTIVE LABELING OR OTHERWISE, CUSTOMER SHALL SEEK REDRESS ONLY FROM THE MANUFACTURER OF SUCH PRODUCTS, AND CUSTOMER WAIVES AND RELEASES Schafer Enterprises LLC FROM SUCH CLAIMS. PRIMUS CABLE WILL REASONABLY COOPERATE IN THAT REGARD AT CUSTOMER'S COST AND EXPENSE